Privacy & Intellectual Property Protection Policy
Gstar is committed to protecting the privacy of customers and safeguarding all confidential, proprietary, and intellectual property (IP) shared by our OEM/ODM partners. This policy outlines our data handling and IP security protocols.
1. NDA Commitment
Gstar signs a Non-Disclosure Agreement (NDA) with all OEM/ODM customers by default. We solemnly promise that we will never display or publish any customer’s custom molds, design drawings, prototypes, or product solutions on our official website, social media platforms, or any public channels without prior written permission.
2. Design Data Security
All 3D prototypes, CAD files, technical drawings, and design documents uploaded by customers are stored securely on encrypted internal servers. Access to such confidential data is strictly limited to authorized R&D and engineering personnel only. No external parties or unrelated staff may obtain or view these files.
3. Mold Protection Policy
Customer-customized molds are managed under the principle of “mold for exclusive use only”. All molds are preserved in our professional mold workshop and shall only be used for production of the corresponding customer’s orders. Any use of custom molds for unauthorized orders, third-party production, or sample development is strictly prohibited.
4. Cookie & Marketing Privacy
In compliance with GDPR and CCPA regulations, our website may use cookies and similar technologies to collect browsing behavior data for optimizing user experience and website performance. We do not sell or share personal information to third parties for commercial purposes. Users may adjust cookie settings in their browsers or opt out of marketing communications at any time by contacting us.
5. IP Address & Location Data
When you submit an inquiry through our website, we record the IP address from which the request originates, together with the country and city derived from it. This information is stored alongside your inquiry in our internal customer management system and included in the notification email delivered to our sales team.
We use this data only to understand which market your inquiry comes from, to route it to the appropriate regional sales contact, to reply within a suitable time zone, and to protect the website against spam and abusive submissions. This processing is based on our legitimate interest in responding to business inquiries and securing our website. We do not use IP or location data for advertising profiling, and we do not sell or share it with third parties.
The IP-to-location lookup is performed by sending the IP address to a public geolocation service (ipwho.is). No other personal data is transmitted to that service, and lookup results are cached temporarily for up to 24 hours.
We also detect your browser’s preferred language so that our website can display the most relevant language version. This preference is stored in a functional cookie on your device and can be cleared at any time through your browser settings.
Inquiry records containing IP and location data are retained only as long as necessary for sales follow-up and legal record-keeping, after which they are deleted or anonymized.